Research has shown that potentially millions of consumers did not really understand the risks involved when buying an endowment policy to repay their mortgage. If you think you were mis-sold an endowment mortgage policy you should make a complaint.  You need to think back to the meetings you had with your adviser and what you were told. There are a number of different things your adviser should have found out about you and should have explained. A lot of advisers said that endowments were guaranteed or would definitely pay off the mortgage and others said there would be lump sums too. This is not grounds for complaint itself but does indicate that you may have been mis-sold.

Making a complaint is free and if your complaint is upheld and you lost out financially, you will receive compensation. If you are unhappy with the outcome of the complaint to the firm, you can take your complaint to the Financial Ombudsman Service.

Depending on the year in which you were sold your endowment policy, your complaint can be dealt with by the Financial Ombudsman Service or, if the business is no longer trading, the Financial Services Compensation Scheme. If you were sold your endowment in or before 1988 you do not automatically have the right to take your complaint to the Ombudsman.